FAQ
The honest answers.
Everything owners ask before letting AXY handle the front desk.
The basics
What exactly is AXY OS?
An AI receptionist on your existing WhatsApp number. It books appointments, sends reminders, answers FAQs and hands off to a human when needed, around the clock. Website and Finance are separate modules on the same system.
Do my customers need to download anything?
No. They message the same WhatsApp number they already use.
Will I lose my WhatsApp number or chats?
No. AXY works alongside your number, you keep full access, and cancelling simply stops it from replying.
Booking & calendar
Will it double-book me?
No. It only offers free slots when you're open, and every booking needs your approval before it's confirmed.
Can it handle reschedules and cancellations?
Yes, within the chat. Cancellations are processed immediately and your calendar updated. New times are sent to you for approval.
Which calendars and tools does it connect to?
Google Calendar works out of the box. For other systems we tell you what can be connected during the demo call, before you sign.
Limits & languages
What happens when it can't help?
It escalates to you and passes the full conversation so you pick up with context.
Will it sound like a robot?
No. It's trained on your services and tone, so replies read like your front desk wrote them. It does always introduce itself as AI.
Setup & pricing
How long until I'm live?
Within one week of signing. We train AXY on your services, hours, prices and tone, connect your calendar, and switch it on.
Is there a setup fee?
No. Receptionist and Finance are month to month. Website and Complete have a six-month minimum. Pricing is flat monthly with unlimited conversations.
Is my data safe?
Your conversations and customer data stay yours. They're used only to run your receptionist, never to train shared models, never sold.
Still have a question?
Ask us, or book a demo and get the answers live on your number, with a real booking.